Cookie Policy

1. Introduction

This Cookie Policy explains how LuxBrain AI ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our AI-powered WhatsApp commerce platform.

By continuing to use our website and services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie management tools.

2. What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information about your browsing activity and preferences, allowing websites to remember you and provide a more personalized experience.

2.1 Types of Cookies We Use

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a specified period
• First-Party Cookies: Cookies set directly by our website
• Third-Party Cookies: Cookies set by external services we use

3. How We Use Cookies

We use cookies for various purposes to enhance your experience and improve our services:

3.1 Essential Cookies

These cookies are necessary for our website to function properly:

• Authentication and login session management
• Security features and fraud prevention
• Load balancing and server routing
• Shopping cart and checkout functionality
• Form submission and data validation

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website:

• Google Analytics for website traffic analysis
• Page load times and performance monitoring
• User journey and behavior tracking
• Feature usage statistics
• Error tracking and debugging information

3.3 Functional Cookies

These cookies enhance your user experience:

• Language and region preferences
• Theme and display settings (dark/light mode)
• Dashboard layout and customization
• Notification preferences
• Recently viewed items and search history

3.4 Marketing and Advertising Cookies

These cookies help us deliver relevant content and advertisements:

• Targeted advertising based on interests
• Conversion tracking for marketing campaigns
• Social media integration and sharing
• Retargeting and remarketing campaigns
• A/B testing for marketing optimization

4. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on our website:

4.1 Analytics Services

• Google Analytics: Website traffic and user behavior analysis
• Hotjar: User session recordings and heatmaps
• Mixpanel: Product analytics and user engagement tracking

4.2 Marketing and Advertising

• Google Ads: Conversion tracking and remarketing
• Facebook Pixel: Social media advertising and analytics
• LinkedIn Insight Tag: Professional network advertising

4.3 Support and Communication

• Intercom: Customer support chat functionality
• Zendesk: Help desk and ticketing system
• Calendly: Meeting scheduling integration

5. Cookie Duration and Retention

Different cookies have different retention periods:

6. Managing Your Cookie Preferences

6.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

6.2 Cookie Consent Management

We provide tools to manage your cookie preferences:

• Cookie consent banner with granular controls
• Cookie preference center in account settings
• Opt-out links for third-party services
• Do Not Track signal recognition

6.3 Opting Out of Third-Party Cookies

You can opt out of specific third-party cookies:

• Google Analytics Opt-out
• Facebook Ad Preferences
• LinkedIn Ad Settings
• Network Advertising Initiative

7. Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience on our website:

7.1 Essential Cookies

Disabling essential cookies may result in:

• Inability to log in or maintain session
• Loss of shopping cart contents
• Reduced security features
• Form submission errors

7.2 Functional Cookies

Disabling functional cookies may result in:

• Loss of personalized settings
• Repeated requests for preferences
• Reduced user experience quality
• Default language and region settings

8. Mobile Applications

Our mobile applications may use similar technologies to cookies, including:

• Local Storage: Data stored locally on your device
• Device Identifiers: Unique identifiers for analytics
• Push Notifications: Notification preferences and tokens
• App Analytics: Usage statistics and crash reporting

You can manage these settings through your device's privacy settings or within the app preferences.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Displaying a prominent notice on our website
• Sending email notifications to registered users
• Requesting renewed consent where required by law

10. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

11. Legal Basis and Compliance

Our use of cookies is based on the following legal grounds:

11.1 GDPR Compliance

• Consent: For marketing and non-essential cookies
• Legitimate Interest: For analytics and performance cookies
• Contractual Necessity: For essential service cookies

11.2 Other Regulations

• CCPA: California Consumer Privacy Act compliance
• ePrivacy Directive: EU cookie law compliance
• PIPEDA: Canadian privacy law compliance